Delivery & Returns
Delivery and return arrangements are confirmed in writing with each quotation, before you pay.
Delivery
Delivery timing depends on the dispatch location, stock and destination. We will confirm the applicable estimate before you order. Do not assume the company’s overseas shipping statements automatically apply to every Malaysian purchase.
Send your delivery area or postcode for a quotation. We will confirm availability, charges and the applicable delivery estimate before taking the order.
Returns
Ask for the written return policy before payment, including the time limit, condition of goods, return postage and how refunds are handled. The answer depends on the applicable written policy and your circumstances.
Damaged or incorrect items
When your parcel arrives, check the quantity, packaging and product details against your order. If you receive a damaged or incorrect item, keep the packaging and order details, take clear photographs and contact us promptly. We can help raise the issue through the confirmed purchasing channel.
Product concerns
If you suspect an adverse reaction, stop using the product and seek advice from a healthcare professional. Severe symptoms require urgent medical care. We can help direct a product report to the relevant supplier using the batch and order information.